Our Main Office is located at Hidden Mountain East, 475 Apple Valley Road, and is open 6am-11pm, Sunday-Tuesday. Open 24 hrs Wednesday-Saturday, except for Christmas Day and Easter Sunday.
The Hidden Mountain West Office is located at 1650 Walt Price Road, and is open during our peak season. Please call to confirm office hours prior to your arrival.
Check-In is after 4:00 P.M. During peak seasons or inclement weather conditions, all units may not be ready by 4 P.M., and your patience is appreciated. Our staff takes pride in making sure the units are clean & maintained prior to each Guest’s arrival, and therefore we do not allow Guests to enter units which are not yet cleared for Check-In. There will be no compensation for units not available at 4 P.M.
Check-Out is before 11:00 A.M. Guests who do not check out by 11:00 A.M. may incur additional charges.
RESERVATIONS & DEPOSITS:
Reservations may be made by phone, email, walk-in or booked on the web. Our Reservations department is available 24/7, or you may book online or walk in any time.
Reservations may be made up to two years in advance.
Deposits of 50% are required at the time of booking.
Confirmations will be mailed or emailed upon receipt of your deposit, noting your balance due at check-in. Hidden Mountain Resorts, Inc. may use any funds received from guests immediately upon receipt of such funds. Pursuant to the provisions of the TN Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104(b)(3), Subdivision (D)(i) Hidden Mountain Resort, Inc. PLEASE VERIFY YOUR ARRIVAL AND DEPARTURE DATES AND BRING THE CONFIRMATION WITH YOU.
Accepted forms of payment include MasterCard, Visa, American Express, Discover Card, travelers checks, bank money orders, cashier’s check or cash. A copy of your valid driver’s license will also be required at check-in.
Cancellation – Deposits are non-refundable for any reason. One change may be made 45 days or more prior to arrival. However, downgrades or dropping nights are not allowed at any time. If booking is made 14 days or less prior to arrival, then the entire balance will be charged at the time of booking.
Early Checkouts are non-refundable.
In the event of a “no show”, your credit card will be charged for the entire booked stay.
DAMAGE PROTECTION, ADMINISTRATIVE FEES & CLEANING FEES
Damage Fee -There will be a Non-Refundable Damage Protection applied to each reservation based on the size of the cabin. All one bedroom, 1 level cabins – $10, All multi-level one bedroom and 2 bedroom units – $30, Three and Four Bedroom – $40, Five and Six Bedroom – $50, Seven and Eight Bedroom – $60, Nine Bedrooms – $75, and 14 bedrooms – $100. The damage protection covers up to $1,000 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, etc. It is guests responsibility to report all damages to the front desk. This does not cover non-accidental damage to the property, or damage to furniture and electronics (i.e. damaged television, broken VCR/DVD, broken bed frame, broken sleeper sofa, etc.). Guest will be responsible for all intentional or reckless damages, and the credit card on file will be charged accordingly. The guest who uses their credit card for the deposit is considered the responsible party, and all charges necessary to repair the property will be charged to the credit card on file, no matter who in the group caused the damage.
There will be a 3% Administrative Fee added to each reservation.
One night stays will incur an additional cleaning fee. The cleaning fee charge is dependent on the size of the unit booked.
We reserve the right to change rental assignments without notice or liability, in the event the unit is sold or becomes unavailable. In such cases, if comparable accommodations are not available, you may select from available properties or receive a full refund. Other than upgrades, for which you will be contacted in advance, we will not change your property unless it is absolutely necessary.
All homes are privately owned. Therefore rates, descriptions, bed sizes, furnishings, etc. may change without notice, due to malfunctions or owner changes. We strive to maintain everything in good working order, but neither we nor the owner are obligated to give refunds for the failure or absence of any item, or for any public utility.
Rental unit furnishings are the property of unit owners. Do Not move items from one unit to another.
Most units are equipped with a washer & dryer for your convenience.
All units have basic cooking utensils, coffee makers, toasters, dishes, flatware, glassware, towels, pillows, bedspreads and bed linens. All have central heat and air. Some units are equipped with hair dryers.
Most Cabins, Villas, and Cottages have outdoor “Park Style” Charcoal Grills for your cooking pleasure. You will need to bring your charcoal.
Bring personal items, food & drinks, coffee filters, paper towels, napkins, pool towels, etc.
Please use caution when enjoying hot tubs. Remember that women who are pregnant & those with other medical conditions should not use hot tubs.
Every unit is professionally treated for critters and bugs on a regular basis. However, occasional invaders may make their way inside. Management will not be responsible in these instances.
Please place tied trash bags in outside container and close lid tightly. Trash not properly secured can become a target for animals in the area.
In the unlikely event that you encounter wildlife: Please DO NOT agitate or feed bears or other animals, both for your safety and theirs.
We cater to families and responsible adults and do not rent to students vacationing without adult supervision. Singles under the age of 21 not accompanied by a parent will not be allowed to register and will lose their deposit. Reservations made under false pretense will result in loss of deposit.
Pets are not permitted in our rental units under any conditions, except for Units 2506, 2513, 2514, 2516, 2517,4076, 4113(beginning Oct. 7, 2017), and 4114. Guests with pets will be charged a non-refundable pet fee of $50 per pet. Only dogs are allowed. No more than 2 pets allowed per unit and each one must be under 25 pounds. Guest must keep pet(s) in a cage, crate or carrier box if left alone in the unit. Any damage or excessive cleaning will be charged to the credit card on file. While we do allow service animals with proper paper work, there will be an additional non refundable charge of $50.00 for a 1 or 2 bedroom unit or $100.00 for a 3+ bedroom to cover the cost of additional cleaning.
Maximum occupancy limits for each unit are set by the State Fire Marshall’s Office and may not be exceeded.
Check with the office for messages, mail & packages. Only emergency phone messages will be delivered.
Every rental has a phone. Long distance calls can be charged to your calling card or your home phone.
All units have wireless internet access.
POOLS & PONDS:
Pools will be opened seasonally as the weather allows. No lifeguards are on duty at pools. Swim at your own risk. Only registered guests are allowed. No glass containers or alcohol are allowed in the pool areas. Parents must accompany children under age 14 at all times. Pool hours are posted. Serious injury could occur when not used properly.
Fishing ponds on property are stocked with fish, and require no fishing license as they are on private property. Please exercise caution around ponds and streams.
Picnic pavilions on property are available on a first-come, first-served basis.
Children under age 18 are not allowed in the gym at East. Serious injury could occur when equipment is not used properly.
Loud or obnoxious behavior is not allowed. Please remember that you are in a resort environment, and be considerate of others.
Gas fireplaces will be operational from October 1 through April 30.
We provide 3 small bundles (approx 5 small sticks/bundle) of firewood as a starter at the cabins with woodburning fireplaces from Oct-April. These are provided at the expense of the cabin owner. Guests desiring to burn wood (beyond what is provided at no charge) may purchase and pick up wood at either of the offices during open hours. The cost would be $5/bundle. Guests desiring delivery can request the service during the hours that maintenance is present at a cost of $25. Guests desiring delivery should give as much advance notice as possible. Prices are subject to change without notice.
Rates, policies, & unit ratings are subject to change without notice or compensation to guests.